Refund policy
🌱 About Our Plants
Every plant is individually selected and carefully prepared for shipping.
Because plants are living products, no two will ever look the same. Natural differences in size, leaf shape, coloration, growth pattern, and minor cosmetic imperfections are completely normal.
📦 Returns
Due to the perishable and sensitive nature of live plants, we are unable to accept returns.
Please make sure you are happy with your purchase and understand the plant’s requirements before placing your order.
⚠️ Problems Upon Arrival
We take great care when preparing and packing every order. However, if your plant arrives significantly damaged or in an unsatisfactory condition, please contact us within 24 hours of delivery.
To help us assess the situation, please provide:
- clear photos or videos of the plant
- photos of the shipping box and packaging
- your order number
- a short description of the issue
Once we have reviewed the information provided, we may offer a refund or replacement, depending on the circumstances and availability.
🚚 Delivery & Courier Issues
We cannot be held responsible for circumstances outside of our control, including:
- courier delays
- missed or refused deliveries
- incorrect delivery information provided by the customer
- customs delays or inspections
- parcels left uncollected
If you experience an issue with your shipment, please contact us and we will do our best to assist where possible.
🌿 Plant Care After Delivery
Once your order has been successfully delivered, responsibility for the plant and its ongoing care passes to the customer.
Refunds or replacements cannot be provided for problems caused after delivery, including:
- incorrect watering
- inappropriate lighting
- unsuitable humidity or temperature
- transplant or repotting stress
- pest problems occurring after delivery
- physical damage after the parcel has been received
- general decline caused by unsuitable growing conditions
Plants may also experience temporary stress after shipping, such as drooping, minor leaf damage, or loss of an older leaf. This can be a normal response to transportation and a change of environment.
💳 Refunds
If your refund request is approved, the refund will be issued to the original payment method used for the purchase.
Please note that the time required for the funds to appear in your account depends on your bank or payment provider.
Shipping fees may be non-refundable unless the refund is related to an error on our part.
📩 Contact
If you have any questions or need help with an order, please contact us at:
Please include your order number whenever possible so we can assist you more quickly.