Shipping policy

🌱 Processing & Packaging

Every plant is carefully selected, prepared, and packed by hand before shipping.

We take extra care to secure and protect each plant so that it can travel as safely as possible.

Orders are prepared for dispatch on our next available shipping day.

📦 Shipping Schedule

We dispatch orders every Monday.

Shipping at the beginning of the week helps minimise the risk of live plants being held in transit or at courier facilities over the weekend.

If a Monday falls on a public holiday or shipping conditions make dispatch unsafe, orders may be sent on the next suitable shipping day.

🚚 Shipping Methods

VariegatedZoneUK ships worldwide from the United Kingdom.

To keep transit times as short as possible, we use Express shipping only.

For deliveries within the United Kingdom, orders are shipped via Royal Mail with fast-track delivery.

For international orders, we use:

  • UPS Express
  • FedEx Express

The carrier used for your order may depend on your destination and the service available at the time of dispatch.

🌍 International Shipping

We ship plants to customers worldwide.

⏱️ Delivery Times

Because we use Express services, most orders are intended to reach their destination as quickly as possible after dispatch.

Actual delivery times depend on the destination, courier service, customs procedures, and other circumstances outside our control.

Tracking information will allow you to follow the progress of your shipment once it has been dispatched.

🌡️ Weather Conditions

Plants are living products and can be sensitive to extreme temperatures.

If weather conditions at the destination or during transit are considered unsafe for shipping live plants, we may postpone dispatch to help protect your order.

Where appropriate, additional seasonal protection such as heat packs or protective insulation may be used.

If your shipment needs to be delayed because of weather conditions, we will contact you.

📍 Tracking Your Order

Once your order has been dispatched, you will receive tracking information by email.

Please monitor your tracking carefully and make arrangements to receive your parcel as soon as possible.

We strongly recommend avoiding unnecessary delivery attempts, prolonged stays at collection points, or leaving live plants unattended outdoors after delivery.

📬 Incorrect Addresses & Missed Deliveries

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please check your shipping information carefully before completing your purchase.

We cannot be responsible for delays or additional costs caused by:

  • incorrect or incomplete delivery addresses
  • missed delivery attempts
  • failure to collect a parcel
  • refusal of delivery
  • circumstances caused by the recipient

If a parcel is returned to us because it could not be delivered, additional shipping charges may apply if the customer requests another delivery.

🤍 If Something Goes Wrong

We take great care when packing every order, but if your plant arrives significantly damaged or there is another problem with your delivery, please get in touch with us as soon as possible.

For plant-related shipping concerns, please contact us within 24 hours of delivery and provide:

  • your order number
  • clear photos or videos of the plant
  • photos of the box and packaging
  • a short description of the issue

We will review the information provided and determine the appropriate solution in accordance with our Returns & Refund Policy and applicable consumer law.

Contact us at:

marjo.vraja7@gmail.com